At the heart of every successful arbitration lies a strong, organized, and professional secretariat service. Our Secretariat Service is designed to provide comprehensive administrative and logistical support, ensuring that arbitration proceedings run smoothly from start to finish. We understand that arbitration involves complex coordination among multiple parties, strict timelines, and the management of voluminous documents — all of which require expert handling to maintain fairness, transparency, and efficiency.

Our dedicated secretariat team serves as the backbone of the arbitration process, acting as the vital link between the parties, arbitrators, and other stakeholders. From the moment a dispute is registered, our staff take charge of organizing and managing case files, facilitating communication, scheduling hearings, and overseeing all procedural aspects. This meticulous management helps to reduce delays, prevent misunderstandings, and maintain a clear record of all activities and decisions.

We prioritize confidentiality and professionalism in every case, recognizing that sensitive information must be handled with the utmost care. Our secretariat uses secure digital platforms to store and share documents, schedule virtual or in-person hearings, and track all deadlines and submissions. This ensures that every participant has timely access to the information they need, while maintaining strict control over data security.

Key Services Provided by Our Secretariat:

• Case Registration & Intake: We assist parties in registering their disputes formally and collect all necessary documents to initiate the arbitration process without hassle.
• Scheduling & Calendar Management: Our team coordinates with arbitrators, parties, and witnesses to schedule hearings, meetings, and deadlines, ensuring all timelines are respected.
• Communication Facilitation: Acting as the official channel, the secretariat manages all formal communications between parties and arbitrators to maintain transparency and avoid any direct conflicts.
• Document Management: We organize, index, and securely store all pleadings, evidence, awards, and correspondence, making document retrieval and review efficient.
• Fee & Invoice Administration: The secretariat handles the calculation, collection, and management of all fees related to the arbitration, including arbitrator compensation and administrative charges.
• Procedural Support: Our team provides guidance on procedural rules and assists in managing procedural timelines to ensure compliance with the arbitration framework.
• Recordkeeping & Reporting: Accurate records of hearings, submissions, and rulings are maintained and shared appropriately with authorized participants.

Our Secretariat Service is staffed by highly trained professionals experienced in arbitration administration and versed in international best practices. Their expertise ensures that every procedural step is executed smoothly, reducing administrative burdens on arbitrators and parties alike.

By entrusting the administrative responsibilities to our Secretariat, parties and arbitrators can focus solely on the merits of their dispute, promoting a fair and efficient resolution process. This support is crucial in preventing procedural delays, resolving administrative queries promptly, and enhancing the overall credibility of the arbitration process.

In summary, our Secretariat Service provides the organizational structure and administrative excellence that underpin successful arbitration. Through meticulous case management, expert communication facilitation, and secure document handling, we help make the arbitration experience clear, timely, and stress-free for all participants.